FAQ
General
What is the Victorian Heritage Services Directory?
The Victorian Heritage Services Directory is a listing service that assists the owners and managers of heritage places and objects to find qualified heritage consultants and contractors across a range of disciplines and heritage trades. It is the most comprehensive directory of heritage services in Victoria, and replaces the Heritage Victoria Consultants & Contractors Directory which was discontinued in 2021.
The Victorian Heritage Services Directory is a service provided by the National Trust of Australia (Victoria).
Who will visit the Victorian Heritage Services Directory?
The Victorian Heritage Services Directory is used by the owners and managers of heritage places, as well as heritage consultants, council heritage advisors, and planners in state and local government.
What businesses are on the Victorian Heritage Services Directory?
The businesses on the Directory span a wide range of skills from architects to archaeologists, heritage planners to horticulturalists, stained glass window makers to slaters for your roof. It is important that we include built heritage, environmental heritage and heritage objects, as well as businesses that work in the city and in the country, on planning and physical elements of heritage to ensure that we are covering all bases. We have big corporate giants to sole traders and everything in between to make sure that we have something to offer everyone. And if you can’t find what you are looking for, or you are unsure if your business is appropriate for the Directory, let us know at conservation@nattrust.com.au.
How does a business get listed on the Victorian Heritage Services Directory?
Anyone who wishes to be included in the directory must meet minimum criteria and demonstrate their qualifications and experience.
Please refer to the list of categories on the About page to see the relevant criteria for inclusion.
What is the National Trust of Australia (Victoria)?
The National Trust of Australia (Victoria) is the state’s premier community-based heritage advocacy organisation, actively working to protect and conserve places of heritage significance for future generations to enjoy. We are an independent non-profit charity organisation and the leading operator of house museums and heritage properties in the state.
Does the National Trust of Australia (Victoria) endorse those listed on the Victorian Heritage Services Directory?
No. Inclusion in the Victorian Heritage Services Directory does not imply the endorsement of the National Trust.
Anyone who wishes to be included in the directory must meet minimum criteria and demonstrate their qualifications and experience. We cannot, however, guarantee the accuracy of all the details provided by consultants and contractors. You should check all the information provided.
When seeking to engage a consultant, you are advised to ensure they have the necessary expertise to undertake the work you require. Inclusion in the Victorian Heritage Services Directory does not imply that a consultant or contractor is endorsed or approved by National Trust of Australia (Victoria).
Listing Process
How much does it cost?
There is an annual fee of $160 including GST for inclusion in the Victorian Heritage Services Directory.
Why is there a cost for listing?
The National Trust of Australia (Victoria) is an independent, not-for-profit charity organisation. Annual listing fees support the ongoing delivery of this service, including administrative costs and staffing, and promotion of the Directory to the National Trust of Australia (Victoria)’s members and supporters. As the state’s most comprehensive directory of heritage consultants and tradespeople, the Victorian Heritage Services Directory is a cost-effective way to promote your business to a wide audience.
What criteria must be met in the application process?
Applicants must demonstrate that they hold appropriate qualifications and relevant experience in their field. Please refer to the list of categories on the About page to see the relevant criteria for inclusion.
What is involved in the review process?
Once you have set up an account and put together your listing, the listing will go to Advocacy and Conservation team to review. This involves checking that you have included all the required information, that your qualifications match our criteria and expectations, and that your methodology is appropriate for heritage sites. We will also do a quick spell-check and make sure the links are working before publishing the listing on the website. You will then receive an automated email from the website.
What happens if my application does not meet the criteria?
If your qualifications and experience do not meet the relevant criteria, your application will not be accepted. You will be notified, and your payment will be refunded in accordance with the National Trust of Australia (Victoria)’s Terms and Conditions.
Why are my photos not loading on my listing?
Your business logo and photos that you are uploading to your listing must be at least 600×600 to upload properly. This means you may have to adjust the settings of the photo or resize it to make sure that it uploads properly. If you are still having trouble, please let us know at conservation@nattrust.com.au
How do I set up a profile?
Creating listing page on the Directory is a two-part process. The first part is to set up your account and pay your $160 fee and provide your card details. After that, you need to create your listing which will take you to an online form/wizard to complete. It is only then that it can be reviewed by National Trust staff and made live.
Profile
How do I set up a profile, and what information will I require?
Select Add Your Listing on the Directory homepage and follow the prompts to enter your information on the checkout. You must make your first annual payment before your profile can be set up. You can then proceed again to the Add Your Listing page where you will be able to enter your listing information.
To complete your profile, you will require the following information:
- Business Name/ABN
- Overview of services, including any specialist areas of expertise or interest.
- Professional memberships, as well as formal qualifications and areas of study/training. Complete for relevant directors, partners, associates, or staff. Visit the About page to see the requirements for each category.
- Up to 5 images illustrating your work (optional; min-width: 600px | min-height: 600px)
- Logo (optional)
- Contact details
Your application will then be reviewed alongside the relevant category listing criteria, and you will be notified when your listing is live or if it requires further information.
How does my profile get updated?
Once you have made payment to set up your profile, you can add and edit your listing through your dashboard. When you create a listing, a member of the National Trust team will review the information you have provided. We will contact you if we require any further information. You will be notified when your application has been approved and published on the website.
You can edit your listing at any time after it is approved by logging in to your profile.